April 25th, 2012Top StoryWhy You Should Care About and Defend Your PrivacyBy Alan Henry
We sat down with Rainey Reitman, Activism Director at the EFF, to discuss why digital privacy is important, why you should keep a skeptical eye to services that make promises of "free" services in exchange for tidbits of personal information, and why you should care about the privacy of others even if you're not concerned about your own data and how it may be used. All in all, the message is clear: It's tempting to throw up your hands and say "privacy is dead," but nothing could be further from the truth. Cause for Concern: Why No One's Telling You Your Data Is ValuableWhen we discussed how companies track you on the web and what you can do to stop them, I drew on my personal experience working for a company that trades in information—both personal and aggregate—to explain why your data is so valuable to the businesses that want it. Making the case that information about you, your demographics, your behaviors and habits—all information you may think has little to no value—is valuable to the people looking for it is one important step in explaining why this is all important. After all, if someone a company is able to build their business model on getting your information, it must be worth something, right? Photo by Andy Mabbett. That's part of the problem—individuals are all too often told that the information collected about them is "non-identifiable," which may very well be true to the party requesting it, but not so for anyone else with access to it later. "Consumers are often unaware of the transaction that takes place when they sign their information away," Rainey explained, noting that this lack of transparency, coupled with the fact that companies who trade in and use that information resist efforts for consumers to opt-out of behavioral marketing are causes for concern. The fact is, your data is worth real, tangible money to the companies that offer you free services (in Facebook's case, you're worth just shy of $5 per year) and the companies they do business with, even if they're not asking you to open your wallet. Does Anyone Actually Care Anymore? Isn't Privacy Dead?Hardly. Rainey explained "People do care about privacy!" She directed me to a 2009 study by KnowPrivacy, a research group headed by Jason Schultz and Chris Hoofnagle of the Samuelson Law, Technology & Public Policy Clinic at the University of California Berkeley, that shows that people are indeed concerned about what data is requested of them, how much of the requested information is required for the service they want to use, and how their data is eventually used. The survey notes that even young people are concerned about their privacy, the ones often written off as part of a generation that's willing to share everything online. Photo remixed from jayfish (Shutterstock). "These same people are comfortable telling their friends what they ate for breakfast," Rainey remarked, "but they're not comfortable telling their medical insurer, or having their medical insurer get access to their Facebook account because they clicked a Like button, for example." These results were reiterated in a 2010 USA Today/Gallup poll that uncovered similar results—people are still quite concerned with their privacy. The baseline for privacy has simply changed. Rainey says that even those who dismiss privacy concerns become concerned when confronted with the depth of information they've revealed, and when shown how that information is used once they give it up. In the end, the argument isn't a zero-sum game: people don't want their services free and their privacy intact, Rainey reiterated. "They just want control over what information they give up, what they agree to, and what information is made public versus kept private in the databases and annals of the companies and organizations that get to see it." Who's More Dangerous? The Government or Businesses?The short answer is that there's no real difference between the two. Here's why:
So while the government and businesses are both scrambling to collect as much information as they can, you should have serious reservations about whether the data is being kept securely, what rights you have after the fact to remove personally identifiable information should be it collected, and how that information is being used by other groups you didn't sign an agreement with once you give it up to the one you did. The issue is so pervasive that the White House recently called for a Consumer Privacy Bill of Rights to ensure both the government and private agencies only collect the information required to provide specific services, and no more—a measure that many called a good first step, but just that: a first step. But Targeted Ads are Better than Random Ones, Right? And If We All Keep Our Data Private, Nothing Will Be Free Anymore and the Internet Will Cease to Exist!When I brought up this concern to Rainey, she laughed: "It's always entertaining to hear the argument swing from 'but people like these ads' to 'and without them the Internet will be gone forever!' The problem with the first part is that if it were true that people really did prefer and actually enjoy behavioral marketing, then why not give consumers the option to opt-in to them instead of forcing them to opt-out of every kind of marketing entirely? If they like it, giving them the choice to turn it off won't stop anyone!" She explained that privacy advocates aren't fighting for an ad-free Internet, they just want to give consumers who care about their privacy a way to opt-out of behavioral and targeted marketing efforts, something industry groups are fighting them on tooth and nail. Photo by Jim Linwood. As for the "death of the free internet," Rainey noted that while the basis of revenue-generation on the internet has always been advertising, it's only been recent years that we've seen a massive shift towards behavioral and targeted marketing that sticks with individuals not just on a single page, or in one company's services, but across all of their activities online. She's right—Jeff Jarvis wrote at BuzzMachine that even while he thinks much of the concern over privacy and do not track is a tempest in a teapot, companies at least need to be transparant about how they do what they've always been doing, and give consumers a choice. He noted that fast-forwarding through ads on television has been around for a long time, but that hasn't led to the death of the TV advertising industry. "Ads don't have to track you to make money," Rainey said, "You [advertisers] just need to give consumers the choice—the option to see ads without tracking! Then you could have both options and make everyone happy!" It's that lack of choice—she explained—that's the real problem. So What Do I Do About It? What Does It Matter?Even if your privacy isn't important to you, there are others for whom privacy is paramount. "Even if you're comfortable giving up your personal information," Rainey said, "there are plenty of people who aren't, and they shouldn't have to fight to keep their addresses out of publicly accessible databases or off of a website where it's easily obtained. Victims of domestic violence, members of the LGBT community, political activists, human rights activists, police officers, even public figures all need privacy to make sure their families and homes are safe." Even if you're not convinced that your data is worth protecting, there are others who need that protection. To that point, it's worth remembering that on many social networks, we give up information about those we're connected to when we let another app or service in—even if we've consciously decided we're okay trading the information requested about ourselves. Image by freelanceartist (Shutterstock). So what do you do now? We've shown you how to protect yourself and even how to watch companies track you in real time. In the end, the important thing to remember before you click through another privacy policy is to be actively aware of the transaction you're making. Just because something claims it's free doesn't mean it is, and it's up to you to decide whether the service is worth the price of admission. Rainey Reitman is Activism Director at The Electronic Frontier Foundation. She graciously offered her time and expertise for this post, and we thank her.  |
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