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5 Practical Ways to Improve Your Customer Relationships
Much has changed in the relationship between customers and companies in the last 15 years. The Internet, for example, has empowered customers to know their vendors and control their relationships with them as never before, through easy access to information and the freedom to switch vendors with a mouse-click. This and other forces have converged to both oblige and enable businesses to re-organize around a focus on customer information. This paper describes five practical steps companies can take to achieve customer intimacy and, by doing so, provide a springboard for excellence in the other critical value disciplines. | 
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Closing the Storage Virtualization Gap: A Self-Help Guide
The server virtualization revolution has permanently altered the IT landscape by eliminating the 1:1 relationship between applications and servers, abstracting hardware from software. To truly realize the value of a flexible, dynamic server virtualization environment, the gap between servers and storage must be closed. This white paper presents how EMC Isilon solutions are designed as highly-scalable virtual storage systems well suited to complement today's highly virtualized environments. The combination of the OneFS operating system, SmartPools, and Smart Connect software are foundational technologies that enable Isilon to offer a scalable, self-managing, self-optimizing, and self-healing scale-out storage platform using commodity hardware. |
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Cisco vs. ShoreTel: A Side by Side UC Comparison
Offering a seamless, integrated environment for users, and a unified, easily managed solution for IT administrators, the ShoreTel UC system integrates a full range of communications capabilities, including voice, video, instant messaging, and conferencing, plus advanced tools for mobility, presence detection, and collaboration. Compared with Cisco products, ShoreTel UC offers numerous advantages, including streamlined deployment and management, easier scalability, and a lower total cost of ownership (TCO). These factors enable businesses to capitalize on the benefits of unified communications without adding costs or complexity. Read this paper to find out more. |
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Desktop Virtualization: Real Benefits & Solutions
Windows Server 2008 R2 provides a critically important new capability that has the potential to dramatically improve the budget, resource allocation, and security of an organization through desktop virtualization. All IT and Data Center Managers know the current approach of unique devices with literally thousands of different images and highly unsecure data just will not work moving forward. In this webcast you'll learn from experts how Windows Server 2008 R2 can help you migrate a substantial portion of your end-user computing base to a virtual environment -- the end results being real savings in your budget and IT resources, and improvement of your compliance scores. |
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Next-Gen BPM: 3 Must-Haves for Maximum Agility
The point of Business Process Management is to improve the way that people perform and complete their work. Next-generation Agile BPM is designed to address all of the requirements of managing work in today's enterprise: from streamlining routine and repeated business processes to managing dynamically evolving business cases involving teamwork, collaboration, and judgment across diverse sets of process participants. |
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Getting a Handle on Your IT Assets: A Management Guide
IT Asset Management has always been a key element in a comprehensive service management strategy, and that has never been truer than it is today. Due to an unpredictable economic climate, organizations are more focused than ever on getting the maximum value out of IT assets, traditionally understood to be hardware and software. Yet asset and financial management teams often operate separately, with little or no information sharing. This white paper describes how IT asset management solutions provide the visibility, control and automation to support asset management across the IT asset life cycle, including planning, acquisition, management and disposition of software, hardware and related licenses. |
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