When we think of online commerce, one of the staples we've come to expect -whether we're buying a book on Amazon, booking a hotel room, or finding "something" on eBay -- we invariably check the ratings - for the product itself AND now, for the seller or service provider. So, why shouldn't government allow for ratings of its services. What if you are internal to the government, and you want to select a vendor. Wouldn't it be handy - and very 2011 - to see ratings provided by fellow end-users of products/services (in government-speak, the "customer") to rate the vendors doing business with government? My friend Steve Kelman of the Kennedy School of Government at Harvard has proposes just such a ratings system to improve the way government does business in the latest blog post at The Lectern (a must read for all in and doing business with the federal government). To read Professor Kelman's thoughts on the matter, see:
U.S. government should emulate China, Singapore, E-Bay, Steve Kelman advises -- Federal Computer Week
Will this idea that makes so much sense fly? We, as citizens, can only hope....and it should cost very, very little to implement across the federal sector. Thanks Steve for starting a much-needed conversation.
David Wyld, Professor of Management at Southeastern Louisiana University and Director of the Reverse Auction Research Center (http://www.reverseauctionresearch.com/)
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