B-A-M!: Delivering Customer Service in a Self-Service World

Summary And Review of B-A-M! (Bust A Myth) by Barry J. Moltz And Mary Jane Grinstead

This book summary and review of B-A-M!: Delivering Customer Service in a Self-Service World was prepared by Andrea Miller while a Marketing student in the College of Business at Southeastern Louisiana University.

Executive Summary

Content Source: Bukisa - Summary And Review of B-A-M! (Bust A Myth) by Barry J. Moltz And Mary Jane Grinstead