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Exceed Expectations: 5 Steps to a Happier Customer
Successful business services are those that meet or exceed expectations. End users, both internal and external, expect services to work seamlessly whenever and wherever they are needed. Line of business managers expect to gain business intelligence from reports and analysis of service operations. Corporate executives expect that services will help them achieve business goals and efficiencies by aligning the IT resources that deliver services with the business functions that use them. They expect to use services and software as a competitive advantage. Download this white paper to discover new best practices for managing and ensuring the operation of critical business services. | 
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Switching Schedulers: Why It's Not As Complicated As You Think
With an enterprise workload automation scheduler, data centers can reduce costs, improve their ability to meet SLAs and get top-down visibility and control of the whole enterprise from a single product. They can also benefit from time-saving and error-eliminating automation, faster problem resolution and a reduced batch window. But many organizations are still afraid to make the switch to a single enterprise workload automation scheduler. Why? Because of three big fears about conversion: the risk of outages, the assumed difficulty of converting custom code and the risk of losing staff or having to retrain them. Download this white paper to learn how to minimize the risk and maximize the benefits of conversion to enterprise scheduling. |
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The Mobile Mandate: 4 Things Remote Workers Need in 2012
Thanks to the increasing availability of high-speed Internet connections, remote access technology can keep your employees in touch while letting them build closer relationships with their customers. But for maximum effect, remote connections need to deliver a user experience that's equivalent to working in the office, in terms of performance and reliability. Wired remote access is fine for most home office workers, although a wireless option also offers certain advantages. The real benefit of wireless access is that it lets you extend your company's reach to new employee communities. Mobile remote access services can address the requirements of nomadic workers who need to connect from hotels and airports, as well as field workers who need reliable access from virtually anywhere. Read this paper to learn more. |
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Who Can Intercept Your Data? 6 Encryption Horror Stories
In this white paper, you will learn the reasons why sensitive or confidential content must be encrypted both in transit and at rest, and why this advice applies to organizations of all sizes, regardless of industry. Download this Osterman white paper on email encryption and other encryption technologies to also learn: the serious regulatory and financial consequences of not encrypting content; the growing number of data protection regulations that require or imply the use of encryption; how investments in encryption pay for themselves, while creating new business opportunities; how to build a business case for deploying encryption technology in your organization; and how encryption can reduce corporate risks and costs associated with any sort of data breach. |
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The 2012 Office: 5 New Implications for IT Managers
Today's workplace is no longer a static physical place we travel to in the morning. Instead it has become any place where employees can get work done, be it the home office, a local cafe', the train or on the road -- from a variety of devices. The expectation now is that work comes to us instead of us going to work. This white paper examines the changing nature of the workplace and the demands it places on IT managers for faster delivery of high-quality, flexible services while providing a quick return on IT investment. This change in the workplace is driving a relentless pursuit of improvements in employee productivity, faster methods for application delivery and the general rapid response from the IT department. The change is not about faster chips, CPUs or networks; it is about the need to deliver business value faster from all IT investments. |
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Are You Ready for Storage Armageddon? The Cost of Doing Nothing
If your company is like most, you probably believe you have a good handle on storage growth. Besides, storage is cheap now compared to when you started in the industry. So there's no problem, right? Wrong. The truth is that data growth is rapidly outpacing our ability to process, analyze and store the data we're collecting. Unbridled data growth combined with inefficient storage will lead to application performance problems -- which can cause productivity loss, customer dissatisfaction, and hits to the bottom line. Read this white paper to learn why smart IT leaders are not waiting until the torrent of data shuts down key operations. |
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